If you are unsatisfied with your order, we will refund you for the full amount as long as the return is made within 14 days of purchase, the product is unused and is within its original packaging.

Once we have received the item, it will be checked and then a refund will me authorised to you.

PLEASE NOT THE REFUND POLICY DOES NOT INCLUDE MADE TO MEASURE ITEMS.

Returned items should be posted back to us or sent by carrier.

If required, we can arrange a collection by our carriers how ever there will be a surcharge of £18 per item. This amount in non-negegotiable as the price is set by our carriers.
Returns Procedure

Please contact us to make us aware that you will be returning items

Send items to:

Wooden Shutters Direct
Unit E4, Heritage Business Park
Heritage Way,
Gosport,
Hampshire,
PO12 4BG